Support to always keep you updated with defined
time frames, available under 60 seconds
or as per your convenience.
One team to provide support, configure systems, and maintain.
Six options to provide support from wherever you work.
Get tech assistance from your team under 60 seconds, quickest possible support assistance. Available when you have an issue and correct it, right from your computer desktop.
Issue not important, email to support for scheduling a task or getting it fixed when you are not working. Saves you time and techs to update you of completion.
Sign in to online portal to review tickets, open new tickets based on role. IT Managers and Owners to see status of all open tickets, or review progress.
Talk to a tech when you need to, explain issues better and get tasks run with your favorite support tech. Just email to schedule a call or receive a call backup where you are.
Dedicated account manager to assist you, send you reports and have scheduled meetings to review progress of projects. Available any time of the day to assist you for urgent issues.
Being proactive to keep you productive. If we find an issue, or see an update our team creates an insourced ticket to get in touch with you for getting the issue fixed as per your convenience or schedule it for after hours.
System, Services and Support. Integrated support defined by your business needs
with centralized management to keep you always productive.
Get all your IT support covered from configuring new systems, upgrades, updates or support issues. Quicker resolution with in-built team management.
With basic IT Essentials being proactive to fix issues in background to keep you productive, while running regular maintenance checks to keep systems updated.
Instant support when you face any issue resolved within time or tasks scheduled to work around your availability.
Get a dedicated account manager to walk you through each step, keep you updated with timely updates and issue resolutions which need solutions or system review.
Run in parallel to current systems use, for no user interruption process and switch over dates after testing.
Configure systems based on business needs and access. In house or on cloud, defined process to meet timelines.
Simple process to keep you always updated with timeframes and next steps, worked after hours to complete implementation.
Planned migration and updates of systems, application upgrades, and new setups.
Profile based support to raise service requests for defined profiles or just incidents raised by end user for support of day to day issues. Quicker configurations and user profiled access for all business devices.